Using Dog Mitra
Terms of Service
These terms explain the practical rules for appointments, veterinary information, shop orders, and payments.
Appointments and emergencies
Online requests remain subject to clinic confirmation. Queue positions and wait times are estimates and may change for emergencies, late arrivals, or consultations needing more time. The website does not replace emergency veterinary assessment; call the clinic for urgent help.
Products and prices
Products, availability, and prices may change before an order is confirmed. The clinic validates stock during checkout. Product information is general guidance and does not replace a veterinarian’s advice.
Payments
UPI payments use manual proof verification. A submitted screenshot does not mean payment is approved. Orders using COD, pay at clinic, or pay during home visit remain payable under the selected method.
Acceptable use
Do not submit false bookings, payment evidence, harmful files, automated traffic, or attempts to access another customer’s information. Dog Mitra may block abusive requests while preserving legitimate access to care.
Service availability
We aim for reliable service but cannot guarantee uninterrupted availability. When a technical issue occurs, no order or appointment should be treated as accepted until a confirmation reference is shown.
Last updated: 19 July 2026 · Questions: care@dogmitra.in or +91 97542 40177