Orders and bookings
Shipping, Returns & Cancellations
Clinic staff confirm fulfilment, delivery, return, and refund details based on the product and payment status.
Delivery and collection
Available fulfilment methods are shown during checkout. Delivery timing and service area are confirmed by clinic staff. Pay-at-clinic orders are held only after confirmation.
Returns
Contact the clinic promptly with the Order ID. Unopened, unused, non-temperature-sensitive products may be considered for return after inspection. Opened medicines, food, hygiene products, damaged-by-use items, and products unsafe to resell may not be returnable.
Damaged or incorrect items
Report the issue with the Order ID and clear photos as soon as practical. The clinic will verify the item and arrange replacement, correction, or refund where appropriate.
Refunds and rejected payment proofs
Approved refunds are returned using a practical method agreed with the customer. Bank processing time is outside clinic control. If payment proof is unclear or incorrect, the clinic provides a secure resubmission link; do not make a second payment unless asked.
Appointment cancellation
Active appointments can be cancelled from the secure tracking page while online cancellation remains available. The released slot may be offered to another patient. For late cancellation, rescheduling, or urgent changes, contact the clinic directly.
Last updated: 19 July 2026 · Questions: care@dogmitra.in or +91 97542 40177